Privacy Policy

Carlin & Gazzard LDV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Carlin & Gazzard LDV manages personal information. It is structured as follows:

1. Personal information Carlin & Gazzard LDV collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Carlin & Gazzard LDV and complaints
10. Changes to Privacy Policy

1. Personal information Carlin & Gazzard LDV collects

The main types of personal information Carlin & Gazzard LDV collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Carlin & Gazzard LDV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Carlin & Gazzard LDV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Carlin & Gazzard LDV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Carlin & Gazzard LDV's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Carlin & Gazzard LDV.

Carlin & Gazzard LDV collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Carlin & Gazzard LDV keeps of telephone calls, or emails received, or messages sent to Carlin & Gazzard LDV or posted on Carlin & Gazzard LDV's pages on social media);
• Carlin & Gazzard LDV's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Carlin & Gazzard LDV collects personal information in connection with running its business directly from the individual concerned. On occasion Carlin & Gazzard LDV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Carlin & Gazzard LDV stores personal information in electronic and paper form.

Carlin & Gazzard LDV uses and discloses personal information as follows:

• to source vehicles and sell them to Carlin & Gazzard LDV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Carlin & Gazzard LDV's customers and prospective customers;
• to obtain products, services or information from Carlin & Gazzard LDV's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Carlin & Gazzard LDV knows about them);
• to operate and manage Carlin & Gazzard LDV's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Carlin & Gazzard LDV. For example, Carlin & Gazzard LDV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Carlin & Gazzard LDV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Carlin & Gazzard LDV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Carlin & Gazzard LDV uses in the operation of the computer program is browsing history on Carlin & Gazzard LDV's websites, name, contact information, and other information you may input into Carlin & Gazzard LDV's websites. The level of human oversight Carlin & Gazzard LDV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Carlin & Gazzard LDV's staff.

4. Cookies

Carlin & Gazzard LDV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Carlin & Gazzard LDV's web server. Carlin & Gazzard LDV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Carlin & Gazzard LDV's platforms and those social media platforms. Carlin & Gazzard LDV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Carlin & Gazzard LDV's website.

5. Links to other websites

Carlin & Gazzard LDV's website may contain links to third party websites. Carlin & Gazzard LDV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Carlin & Gazzard LDV and do not wish to receive these communications from Carlin & Gazzard LDV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Carlin & Gazzard LDV.

7. Overseas transfers

Carlin & Gazzard LDV's website/s are hosted in Australia. On occasion, a third party service provider Carlin & Gazzard LDV engages or that Carlin & Gazzard LDV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Carlin & Gazzard LDV holds about them by contacting Carlin & Gazzard LDV during business hours on (08) 8723 8888 or via the contact page.

Carlin & Gazzard LDV may require an individual making a request to verify their identity before processing their request.

Carlin & Gazzard LDV will aim to respond to all requests promptly and within 30 days.

Carlin & Gazzard LDV may refuse a request where permitted or required by law. Carlin & Gazzard LDV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Carlin & Gazzard LDV and complaints

If you have any queries, concerns or complaints about how Carlin & Gazzard LDV handles your personal information please contact Carlin & Gazzard LDV during business hours on (08) 8723 8888 or via the contact page. Carlin & Gazzard LDV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Carlin & Gazzard LDV can understand the nature of your concern. In most cases, Carlin & Gazzard LDV will ask that you put your request in writing.

Carlin & Gazzard LDV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Carlin & Gazzard LDV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 8723 8888
• Mailing Address: 116/138 Commercial St E, Mount Gambier, SA, 5290

10. Changes to Privacy Policy

Carlin & Gazzard LDV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.